The service provides information, advice and support to children with Special Educational Needs and/or Disabilities (SEND), their parents, and young people with SEND. We provide free, accurate, impartial information, advice and support on the special educational needs to enable children, their parents, and young people to play an active and informed role in their education and care. We help to promote independence and self-advocacy.
Our service is free, impartial and confidential.
We have independently trained staff that can provide information, advice and support for children, young people, parents and carers of children with Special Educational Needs and/ or Disabilities (SEND) from 0-25 years.
We offer information, advice and support to enable you to participate fully in decisions about the outcomes you wish to achieve. Our aim is to empower others to play an active and informed role.
We can support by:
Listening to children, parents/carers and young people’s views about education.
Sharing accurate and unbiased information.
Offering advice if learners with SEND need extra help in education.
Offering support in preparing for meetings, writing letters and filling in forms.
Offering support to those who need it in attending statutory meetings.
Signposting to Parent/Carer forums, Stoke Local Offer and other organisations that may help.
We’re here to listen to any concerns that you might have regarding:
SEND law and your rights.
Education, Health and Care Needs Assessments and Plans
Children that are not attending school or have been excluded
Resolving disagreements, complaints procedures, mediation and tribunal appeals